Submit a request – Swapfiets Germany

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Subject

Description

We’re sad to hear you’re thinking of leaving us! Good to know: You can also send us your cancellation via <a href="http://account.swapfiets.com/" target="_blank">account.swapfiets.com</a> or via <a href="https://help.swapfiets.de/hc/en-gb/articles/4416275518610-Download-the-App-" target="_blank">our App</a>. This way, you don't have to enter your customer data again. Follow these steps to cancel your membership: <ol> <li>Go to account.swapfiets.com (via internetbrowser, not the app).</li> <li>Log in with your e-mail address.</li> <li>Go to ‘my subscriptions’ and click ‘cancel subscription’. The terms for cancelling your subscription can be found on the same page.</li> </ol> You’ll then receive a confirmation email to let you know once your cancellation is successful. Important: <ul> <li>In principle, your notice of cancellation becomes final one month after your notice of cancellation. Please note that we have a one-month cancellation period for flexible contracts. This means that you can still use your bike for exactly one month after giving notice of cancellation. For non-flexible contracts, the minimum contract period is 6 months. If you want to cancel before the end of the 6 months, you must cancel at least one month before the end of the minimum contract period and pay the remaining balance.</li> <li>Please return your product to one of our shops before the end of your subscription. If there is no shop in your city, please contact our customer service to arrange a collection. If the product is not returned, your subscription will remain active. </li> </ul> Your Data: Please enter your data correctly and completely. Only then can we process your request.

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Reason for cancelling your subscription

Extraordinary cancellation (cancellation without notice period)

Please indicate the reason for the early cancellation of your subscription. If the reason for early cancellation is deemed invalid, your subscription will be cancelled subject to the regular cancellation period.

Preferred enddate

First name

Last name

E-Mail Address

Date of Birth

Frame Number

The Frame Number is located on a white sticker (8-digit number), on the frame of the bike, down by the kick-stand.

Phone number

Any additional information we should know

C - Subject Ticket Form

S - Description - Custom Fields

Attachments

C - Rename Submit button

[[rename_submit_button ticket_form_id="5636625911708" name="Cancel now"]]

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