Theft coverage is currently only available for Berlin and Hamburg-based subscriptions.
What is theft coverage?
For a complete worry free ride you can add theft coverage to your subscription, we will cover part of the costs if your product gets lost. By adding theft coverage to your Swapfiets e-bike subscription, your costs in case of a stolen or lost product will decrease.
What are the charges with theft coverage?
Power 1 e-bike: in the case of a lost battery or bike you will be charged €75. In the case of a lost bike and battery €150. If the bike, battery and keys are lost, €750 will be charged.
Power 7 e-bike: in the case of a lost battery or bike you will be charged €75. In case of a lost bike and battery €150 will be charged. If the bike, battery, and keys are lost, €1000 will be charged.
How much does it cost?
€9.90 per month on top of your monthly subscription costs.
Can I add or remove theft coverage at any time?
Yes you can. This can be requested by contacting our customer service. You can do so by sending us an e-mail, WhatsApp message, or by phone. If you wish to sign-on halfway through a month, your first payment will take place at the beginning of the next month together with your regular subscription costs. Do keep in mind the first days of the previous month will be charged too.
This is also the case if you wish to sign-off on the coverage, this can be done at any time you like. In the case of having paid the full month, the excess amount paid will be recalculated on your next invoice.
Will I still be covered if I use my bike in another city?
You will be covered, do keep in mind this city may not be able to offer service if the bike is not available there.
What is the added value of theft coverage?
We will cover up to 95% of the costs if your bike gets stolen. Learn more about our theft surcharges.
How can I add Theft Coverage to my subscription?
Simply send an email to firstname.lastname@example.org with ‘I want Theft Coverage’.
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