Surcharge
In case of any damage, loss or theft of the Swapfiets, the following surcharges will apply:
Original:
| Lost bike, double lock (own risk) | € 40 |
| Lost bike, single lock | € 100 |
| Lost bike and key | € 350 |
| Lost key | € 15 |
| Depot collection | € 40 |
| Unjustified swap | € 20 |
Deluxe 7:
| Lost bike, double lock (own risk) | € 60 |
| Lost bike, single lock | € 150 |
| Lost bike and key | € 450 |
| Lost key | € 15 |
| Depot collection | € 40 |
| Unjustified swap | € 20 |
Power 7:
| Own risk lost e-bike | € 220 |
| Lost key | € 15 |
| Own risk battery | € 500 |
| Not locked without battery missing | € 1,500 |
| Not locked and battery missing | € 2,000 |
| Depot collection | € 40 |
| Unjustified Swap | € 20 |
| Lost charger | € 65 |
E-Kick:
| Lost e-kick | € 300 |
| Lost key | € 15 |
| Depot collection | € 40 |
| Unjustified Swap | € 20 |
| Lost charger | € 40 |
In the event of damage and wear and tear to the bicycle other than what can be expected from normal use, such at the discretion of Swapfiets, Swapfiets reserves the right to recover the associated costs from the renter.
Please make sure to contact Swapfiets within 24 hours when any of these situations occur.
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