Surcharge
In case of any damage, loss or theft of the Swapfiets, the following surcharges will apply:
Original:
Lost bike, double lock (own risk) | € 40 |
Lost bike, single lock | € 100 |
Lost bike and key | € 350 |
Lost key | € 15 |
Depot collection | € 40 |
Unjustified swap | € 20 |
Start-up costs (*) | € 30 |
Deluxe 7:
Lost bike, double lock (own risk) | € 60 |
Lost bike, single lock | € 150 |
Lost bike and key | € 450 |
Lost key | € 15 |
Depot collection | € 40 |
Unjustified swap | € 20 |
Start-up costs (*) | € 30 |
Power 7:
Own risk lost e-bike |
€ 220 |
Single lock |
€ 300 |
Lost key |
€ 15 |
Own risk battery |
€ 500 |
Not locked without battery missing |
€ 1,500 |
Not locked and battery missing |
€ 2,000 |
Depot collection |
€ 40 |
Unjustified Swap |
€ 20 |
Start-up costs* |
€ 30 |
Lost charger |
€ 130 |
E-Kick:
Lost e-kick | € 400 |
Not locked | € 550 |
Lost key | € 15 |
Depot collection | € 40 |
Unjustified Swap | € 20 |
Start-up costs * | € 30 |
Lost charger | € 40 |
*Start-up costs are charged in the event the renter wants to register for a new subscription within three months after notice of the termination of his previous subscription. In this case an amount of €30 start-up costs will be charged.
In the event of damage and wear and tear to the bicycle other than what can be expected from normal use, such at the discretion of Swapfiets, Swapfiets reserves the right to recover the associated costs from the renter.
Please make sure to contact Swapfiets within 24 hours when any of these situations occur.
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