How do I request a swap?
If you experience any trouble with your Swapfiets, like a flat tire or a broken chain, you can request a swap. We will make sure that your bike is fixed as soon as possible, so you can enjoy your bike again!
This is how you can request a swap:
- go to your Account via https://identity.swapfiets.com/
- Send us a message via WhatsApp to +49 30 700 14 500
- Send us an e-mail to firstname.lastname@example.org
- Send us a message via Facebook
- Call us on +49 30 700 14 500
- Download the app:
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