How do I request a swap?

If you experience any trouble with your Swapfiets, like a flat tire or a broken chain, you can request a swap. We will make sure that your bike is fixed as soon as possible so you can enjoy your bike again!

This is how you can request a swap:

• Send us a message via WhatsApp
• Send us an e-mail
• Send us a message via Facebook or Twitter
• Call us on +49 30 700 14 500
• Download the app: