How do I request a swap?

If you experience any trouble with your Swapfiets, like a flat tire or a broken chain, you can request a swap. We will make sure that your bike is fixed as soon as possible, so you can enjoy your bike again!

This is how you can request a swap:

• Download the app:

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• go to your Account via https://identity.swapfiets.com/
• Send us a message via WhatsApp to +49 30 700 14 500
• Send us an e-mail to info@swapfiets.de
• Send us a message via Facebook
• Call us on +49 30 700 14 500